Customer Success Leadership — CCO, VP CS, Customer Experience
More than 199 executive roles classified in Customer Success, with 17 new this week. The leaders who own retention, expansion, and customer health — Chief Customer Officers, VPs of CS, and Heads of Professional Services.
Tier breakdown
4
Founder2
C-Suite91
VP18
Sr Director84
DirectorWhat this category covers
Customer Success covers Chief Customer Officers, VPs of Customer Success, Heads of Customer Experience, and Professional Services leaders. The category centers on retention, expansion, and post-sale value delivery.
Includes Professional Services and Implementation leaders when the role carries a customer-outcome mandate, not just a delivery one. Excludes pure support and helpdesk leadership unless they sit on the CS leadership team.
Across the 199 active roles in this category, the largest tier is VP. The classifier weighs company size, scope, and reporting line — not just the title prefix — so the tier mix reflects real responsibility, not vanity titles.
Sample Jobs (10 of 199)
| Title & Company | Location |
|---|---|
| Vice President, Client Service Center Louis Vuitton Lead and manage the daily operations of the Client Service Center, overseeing a workforce of 200+ and meeting performance metrics. Develop and implement training programs to improve client experience and service levels. VP | Irving, TX Onsite |
| Head of Customer Success (EMEA) Bitrise Lead a team of Customer Success Managers to maximize customer retention, expansion, and long-term value. Drive customer growth by deepening relationships and identifying expansion opportunities. VP | United Kingdom Remote |
| Director, Client Success Superpower The role involves owning member engagement, building an engagement engine, and manufacturing proof of outcomes. The candidate should have 7+ years in customer success or related fields, with experience in healthcare or benefits preferred. Director | San Francisco Onsite |
| Retail General Manager, Disney Springs Vuori Lead the retail sales team, ensure customer satisfaction, and manage store operations at Vuori, Disney Springs. VP | Lake Buena Vista, FL Onsite |
| Director of Global Support Awardco Lead and transform the global support team at Awardco, focusing on AI-agent-augmented support and customer satisfaction. VP | Lindon, UT, USA Unknown |
| Director, Client Services - Key Accounts Guardant Health Lead and scale a field-based organization delivering technical and operational support to strategic enterprise clients in healthcare. Director | Remote Remote |
| VP of Customer Success AvidXchange AvidXchange is seeking a VP of Customer Success to lead and implement customer success strategies, enhance customer satisfaction, and drive growth. The role involves leading a hybrid team and collaborating across departments. VP | Charlotte, North Carolina, United States Hybrid |
| VP, Customer Solutions & Business Impact Lessen The Vice President, Customer Solutions & Business Impact is responsible for leading the strategy, execution, and evolution of Lessen's customer solutioning function, ensuring customers realize measurable value from our technology, services, and nationwide vendor network. VP | Scottsdale, AZ, USA Unknown |
| Director of Customer Engagement Firestorm Lead the customer-facing arm of the Mission Success function, build and lead the Mission Success Manager team, and own the 30/60/90 customer cadence across the account portfolio. Director | San Diego, CA Onsite |
| Global CSM Lead Resistant AI - Fraud Detection Lead the transformation of the customer success function at Resistant AI, focusing on strategic ownership, value realization, technical assurance, and value expansion. VP | Hlavní město Praha, Česko Onsite |
How classification gets to this category
Customer Success classification follows the same multi-stage pipeline as every other category, with category-specific signal at three stages:
- Title recognition. Direct title hits resolve fast — common variants are recognized immediately, including the senior, VP, and Director-tier flavors.
- Compensation threshold. An exec-tier base-comp floor filters out individual-contributor roles that share the title language. Roles below the floor in unambiguous category titles are flagged for manual review rather than auto-classified.
- JD signals for ambiguous cases. GPT reads the JD for retention/expansion ownership, NRR or GRR responsibility, and team scope. The classifier separates CS leadership from sales-adjacent renewal motions and from support helpdesk management. See the AI Classification page for the full signal hierarchy.
Negative filters explicitly block adjacent IC and analyst roles whose titles can resemble executive ones. The result: Customer Success as a category in your inbox is the executive cut, not the entry-level cut.
How matching works for your search
Matching on Customer Success is conjunctive. Every dimension you add narrows the result set rather than expanding it.
Example: select Customer Success + Technology and you see CCOs and VPs of CS at SaaS companies where retention is the executive metric — not support managers — your inbox shows the intersection, not the union. You won't see roles that match only one of the filters and not the other.
Tier filtering layers on top. If you only want VP-tier and above in this category, the seniority-tier filter does that cleanly. Restrict further to C-suite only to see the most senior seats, or open it up to Director-tier to widen the funnel during early-stage exploration.
Remote mix