Customer Success Leadership — CCO, VP CS, Customer Experience
More than 186 executive roles classified in Customer Success, with 20 new this week. The leaders who own retention, expansion, and customer health — Chief Customer Officers, VPs of CS, and Heads of Professional Services.
Tier breakdown
6
Founder2
C-Suite111
VP12
Sr Director55
DirectorWhat this category covers
Customer Success covers Chief Customer Officers, VPs of Customer Success, Heads of Customer Experience, and Professional Services leaders. The category centers on retention, expansion, and post-sale value delivery.
Includes Professional Services and Implementation leaders when the role carries a customer-outcome mandate, not just a delivery one. Excludes pure support and helpdesk leadership unless they sit on the CS leadership team.
Across the 186 active roles in this category, the largest tier is VP. The classifier weighs company size, scope, and reporting line — not just the title prefix — so the tier mix reflects real responsibility, not vanity titles.
Sample Jobs (10 of 186)
| Title & Company | Location |
|---|---|
| VP, Support Inspiren The VP, Support will lead the support function at Inspiren, focusing on building contact center operations, implementing AI, and enhancing customer experience in the senior living technology sector. VP | Remote Remote |
| Head of Customer Success Siteline Lead the Customer Success team, develop strategies to improve customer satisfaction and retention, and collaborate with other departments to enhance the customer experience. VP | Unknown Unknown |
| Retail General Manager, Disney Springs Vuori Lead the retail sales team, ensure customer satisfaction, manage inventory, and communicate Vuori’s brand values. VP | Lake Buena Vista, FL Onsite |
| VP, Support Inspiren Lead the support function for Inspiren's hardware and software ecosystem, implement AI, and build contact center operations. VP | Remote, US - NYC preferred Remote |
| Head of Customer Service Wallapop Lead and evolve customer experience strategy at Wallapop, integrating AI and managing BPO partnerships. VP | Barcelona Hybrid |
| Director of Relationship Management Foxen Responsible for the overall success of Foxen's Emerging Markets customer segment, leading strategy, performance, and development of the Relationship Management team. Director | Columbus, Ohio Unknown |
| VP, Customer Experience ComplyAdvantage ComplyAdvantage is hiring a VP of Customer Experience and Services to lead post-sale lifecycle, partner with the President of GTM, and drive revenue-critical roles. VP | London, New York Unknown |
| Founding Deployment Strategist Liberate The role involves owning customer relationships, driving value delivery, and collaborating with deployment teams to implement AI solutions in the insurance industry. Founder | Boston, San Francisco Hybrid |
| Head of Customer Experience Operations Urban Sports Club Lead the Customer Experience Operations team, oversee WFM and data team, manage Zendesk administration, and drive strategic decisions with the VP of Customer Experience. VP | Berlin; Cologne Hybrid |
| Director, Engagement - Enterprise, Central Legora The Director, Engagement - Enterprise, Central will lead a multi-layered team to transform how legal work is done with Legora. The role involves building and leading teams, managing strategic accounts, and ensuring long-term success and adoption of Legora's solutions. VP | Chicago, IL Onsite |
How classification gets to this category
Customer Success classification follows the same multi-stage pipeline as every other category, with category-specific signal at three stages:
- Title recognition. Direct title hits resolve fast — common variants are recognized immediately, including the senior, VP, and Director-tier flavors.
- Compensation threshold. An exec-tier base-comp floor filters out individual-contributor roles that share the title language. Roles below the floor in unambiguous category titles are flagged for manual review rather than auto-classified.
- JD signals for ambiguous cases. GPT reads the JD for retention/expansion ownership, NRR or GRR responsibility, and team scope. The classifier separates CS leadership from sales-adjacent renewal motions and from support helpdesk management. See the AI Classification page for the full signal hierarchy.
Negative filters explicitly block adjacent IC and analyst roles whose titles can resemble executive ones. The result: Customer Success as a category in your inbox is the executive cut, not the entry-level cut.
How matching works for your search
Matching on Customer Success is conjunctive. Every dimension you add narrows the result set rather than expanding it.
Example: select Customer Success + Technology and you see CCOs and VPs of CS at SaaS companies where retention is the executive metric — not support managers — your inbox shows the intersection, not the union. You won't see roles that match only one of the filters and not the other.
Tier filtering layers on top. If you only want VP-tier and above in this category, the seniority-tier filter does that cleanly. Restrict further to C-suite only to see the most senior seats, or open it up to Director-tier to widen the funnel during early-stage exploration.
Remote mix