Customer Success Leadership — CCO, VP CS, Customer Experience
More than 289 executive roles classified in Customer Success, with 18 new this week. The leaders who own retention, expansion, and customer health — Chief Customer Officers, VPs of CS, and Heads of Professional Services.
Tier breakdown
13
Founder0
C-Suite131
VP17
Sr Director128
DirectorWhat this category covers
Customer Success covers Chief Customer Officers, VPs of Customer Success, Heads of Customer Experience, and Professional Services leaders. The category centers on retention, expansion, and post-sale value delivery.
Includes Professional Services and Implementation leaders when the role carries a customer-outcome mandate, not just a delivery one. Excludes pure support and helpdesk leadership unless they sit on the CS leadership team.
Across the 289 active roles in this category, the largest tier is VP. The classifier weighs company size, scope, and reporting line — not just the title prefix — so the tier mix reflects real responsibility, not vanity titles.
Sample Jobs (10 of 289)
| Title & Company | Location |
|---|---|
| Head of Customer Service (all genders) Holidu Lead Holidu's Customer Happiness front line from Málaga, manage teams, improve performance, and work with partners. VP | Málaga, Spain Hybrid |
| Director - Engineering, Forward-Deployed Engineering and Customer Outcomes Innovaccer Lead engineering teams for healthcare customers, focusing on technical delivery and customer outcomes. Requires 12+ years in software engineering and 5+ years in US Healthcare or HealthTech sectors. Director | Noida, Uttar Pradesh, India Onsite |
| Director, Customer Delivery & Education Eve Lead teams for implementation, customer education, and integrations at Eve, a legal technology company. Remote role with a salary range of $180,000 - $215,000 USD. Director | Remote Remote |
| Head of Customer Excellence, APAC RELEX Solutions Lead an integrated Customer Success and Service Delivery team in APAC, focusing on customer outcomes, service health, retention, and growth. VP | Singapore/Bangkok Unknown |
| Senior Director, Client Services Center Christian Dior Couture Lead the Client Services Center for Dior Americas, overseeing service excellence, people development, commercial performance, and operational execution. Requires 10 years of leadership experience, preferably in customer service. Sr Director | Jersey City, NJ Onsite |
| Retail General Manager Vuori Inc. Lead the retail sales team, forge connections with customers, communicate brand values, and maintain retail sales and customer experience standards. VP | Greenwich, CT Onsite |
| Head of Support Boom Lead a support team of 25, handle escalations, own support metrics, and modernize support with AI-assisted resolution. Work closely with Customer Success, Product, and Engineering. VP | Austin, TX Onsite |
| Director, Customer Experience & Scaled Success Hi Marley Responsible for overseeing customer experience and ensuring scaled success for clients. Director | Boston, MA Hybrid |
| Head of Key Accounts, Customer Success Stripe Lead and grow a team of senior CSMs focused on Key Accounts, manage strategic account planning, and drive customer success initiatives. VP | Atlanta, Chicago, New York, Seattle, South San Francisco HQ Hybrid |
| Head of Customer Support (w/m/d) - Hotel (befristet) Lanes & Planes Lead customer support teams, optimize processes, and ensure high customer satisfaction in the tourism industry. Temporary position with potential for long-term collaboration. VP | Munich, Bavaria, Germany Hybrid |
How classification gets to this category
Customer Success classification follows the same multi-stage pipeline as every other category, with category-specific signal at three stages:
- Title recognition. Direct title hits resolve fast — common variants are recognized immediately, including the senior, VP, and Director-tier flavors.
- Compensation threshold. An exec-tier base-comp floor filters out individual-contributor roles that share the title language. Roles below the floor in unambiguous category titles are flagged for manual review rather than auto-classified.
- JD signals for ambiguous cases. GPT reads the JD for retention/expansion ownership, NRR or GRR responsibility, and team scope. The classifier separates CS leadership from sales-adjacent renewal motions and from support helpdesk management. See the AI Classification page for the full signal hierarchy.
Negative filters explicitly block adjacent IC and analyst roles whose titles can resemble executive ones. The result: Customer Success as a category in your inbox is the executive cut, not the entry-level cut.
How matching works for your search
Matching on Customer Success is conjunctive. Every dimension you add narrows the result set rather than expanding it.
Example: select Customer Success + Technology and you see CCOs and VPs of CS at SaaS companies where retention is the executive metric — not support managers — your inbox shows the intersection, not the union. You won't see roles that match only one of the filters and not the other.
Tier filtering layers on top. If you only want VP-tier and above in this category, the seniority-tier filter does that cleanly. Restrict further to C-suite only to see the most senior seats, or open it up to Director-tier to widen the funnel during early-stage exploration.
Remote mix