Customer Success Leadership — CCO, VP CS, Customer Experience
More than 237 executive roles classified in Customer Success, with 10 new this week. The leaders who own retention, expansion, and customer health — Chief Customer Officers, VPs of CS, and Heads of Professional Services.
Tier breakdown
10
Founder3
C-Suite119
VP14
Sr Director91
DirectorWhat this category covers
Customer Success covers Chief Customer Officers, VPs of Customer Success, Heads of Customer Experience, and Professional Services leaders. The category centers on retention, expansion, and post-sale value delivery.
Includes Professional Services and Implementation leaders when the role carries a customer-outcome mandate, not just a delivery one. Excludes pure support and helpdesk leadership unless they sit on the CS leadership team.
Across the 237 active roles in this category, the largest tier is VP. The classifier weighs company size, scope, and reporting line — not just the title prefix — so the tier mix reflects real responsibility, not vanity titles.
Sample Jobs (10 of 237)
| Title & Company | Location |
|---|---|
| Partner Success Lead Anthropic Manage customer engagements and partner success in the EMEA region for Anthropic. Ensure delivery quality and build senior relationships with partners. VP | London, UK Hybrid |
| Head of Customer Success, US XYZ Reality Lead the Customer Success team at XYZ Reality, focusing on client relationships, platform adoption, and team growth in the construction industry. VP | United States Hybrid |
| Vice President, Global Customer Experience & AI-Powered Support Zendesk Lead Zendesk’s global customer support organization, focusing on AI-powered customer experience, operational transformation, and commercial performance. VP | San Francisco, California, United States of America Hybrid |
| Director, Customer Support Komodo Health Lead Komodo Health's front-line support organization, manage a team, and ensure continuous improvement of the customer experience. Director | United States Remote |
| Director of Contact Centre & Customer Experience ... Forsyth Barnes The Director will lead a high-volume contact centre operation, focusing on customer experience, service quality, and operational improvement. Responsibilities include strategic direction, managing a remote workforce, and implementing technology solutions. Director | Omaha, Nebraska, United States Hybrid |
| Head of Client Success, MENA OpenFX The Head of Client Success, MENA will ensure client satisfaction and retention, build the client success team, manage customer experience, and deliver tailored solutions. VP | UAE Onsite |
| Head of Clinical Customer Experience Damae Medical The role involves structuring customer life and adoption of solutions, managing customer experience, and supporting clinical education in a growing international market. VP | Paris 13ème, France Hybrid |
| Regional Director, Customer Success, LATAM Coursera + Udemy Lead a team of Customer Success Managers in Latin America, focusing on customer retention, expansion, and product adoption. Requires fluency in English, Spanish, and Portuguese. Director | Brazil Unknown |
| Director of Customer Support Suno Lead the customer support function at Suno, managing SLAs, running a lean P&L, and ensuring high-quality user experiences. Work closely with Trust & Safety, Product, Billing, Legal, and Policy teams. Director | Boston, NYC, San Francisco Onsite |
| Director, Inside Partner Success TheGuarantors Lead and manage the Inside Partner Success team to ensure partners receive timely and consistent service. Oversee inbound support operation for multifamily clients. Director | Remote Remote |
How classification gets to this category
Customer Success classification follows the same multi-stage pipeline as every other category, with category-specific signal at three stages:
- Title recognition. Direct title hits resolve fast — common variants are recognized immediately, including the senior, VP, and Director-tier flavors.
- Compensation threshold. An exec-tier base-comp floor filters out individual-contributor roles that share the title language. Roles below the floor in unambiguous category titles are flagged for manual review rather than auto-classified.
- JD signals for ambiguous cases. GPT reads the JD for retention/expansion ownership, NRR or GRR responsibility, and team scope. The classifier separates CS leadership from sales-adjacent renewal motions and from support helpdesk management. See the AI Classification page for the full signal hierarchy.
Negative filters explicitly block adjacent IC and analyst roles whose titles can resemble executive ones. The result: Customer Success as a category in your inbox is the executive cut, not the entry-level cut.
How matching works for your search
Matching on Customer Success is conjunctive. Every dimension you add narrows the result set rather than expanding it.
Example: select Customer Success + Technology and you see CCOs and VPs of CS at SaaS companies where retention is the executive metric — not support managers — your inbox shows the intersection, not the union. You won't see roles that match only one of the filters and not the other.
Tier filtering layers on top. If you only want VP-tier and above in this category, the seniority-tier filter does that cleanly. Restrict further to C-suite only to see the most senior seats, or open it up to Director-tier to widen the funnel during early-stage exploration.
Remote mix